Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Do you have a branch in the USA?

To better provide localization services in the USA, we have established a branch in California. All questions about the company and order issues can be handled there. Transpring USA branch company is located at 19275 San Jose Avenue, City of Industry, CA 91748, USA. You can contact the president of Transpring USA via email or phone as below. Email: Phone: (925) 405 5582

What certificates does Transpring have?

Transpring has been devoting itself to the innovation and production of vape pens. Over the years, we have achieved the ISO9001 Quality Management System Certification, all products have passed CE, RHOS, UL, FDA, REACH testing and we also have MSDS REPORT, Air Transport Report, as well as Ocean Shipping Report. We consider quality the soul of Transpring. For more information, please email to contact us!

Can you do ODM & OEM for us?

Transpring is a manufacturer with an experienced R&D team, we have helped with many customers with their OEM & ODM projects. All steps for you to start an ODM & OEM business are just to contact us!

Is the idea of preheat first put forward by Transpring?

Transpring is the pioneer to put forward the idea of preheating in the field of vaping devices for extracts. CannaMateTM B320 and CannaMateTM B230 preheat batteries are our hot selling in the USA market.

On a full charge, how long does the 510 batteries last?

The specific answer to this question varies based on your individual habits and the battery is heating at what voltage (often related to temperature). Typically, a battery with a rating of 650 mAh will need to be recharged after 18 hours of intermittent use.

Can I refill the cartridge vapes?

Yes, our cartridges are refillable. The procedure for refilling the oil is almost the same as the first time.

Is it necessary to preheat my oil before vaping?

This usually depends on the state of your oil. If, for any reason, your oil is thick or appears to be crystalline and solid, then we recommend turning on the preheat mode.  In the opposite case, you can ignore this step. The general vape pen preheating setting is 15s. You can heat it for 15 seconds first, drop the oil and wait for a few seconds because the heat will gradually increase the temperature of the concentrated liquid.

How about my products don't work?

The quality of our products will be strictly controlled. Compensation will be provided if your order contains defective products. You will also receive assistance if this is caused by your improper operation.

How can I place an order?

1. You can contact us via Live Chat on our website, email or call +86-13670043215 for a quotation. Remember to tell us the model, quantity, color, battery capacity, etc.2. Tell us your shipping details if there is no problem with the price. I will send you the PI to confirm.3. Producing and shipping will be arranged soon after payment. 4. Tracking number will be provided, and tracking frequently for you!

When can I get the price?

We usually quote within 24 hours after getting your inquiry. For any urgent questions, you can call our sales manager at +86-13670043215.

How about the lead time and delivery time of my order?

After receiving the order, we will handle it as soon as possible. Lead time is usually 2-10 days depending on the order size and variety; delivery time is normally 3-5 days.

What shipping methods are available?

In order to facilitate customers all over the world, we have cooperated with many freight forwarders, such as DHL, TNT, UPS, EMS, Air freight and so on. And we will strive to give customers the greatest discount.

Is shipping for free?

We have cooperated with forwarders to offer you the best freight. The shipment fee needs to be paid by buyers, and it is determined by weight and shipment method.

Can I place a sample order?

Yes, a sample order is much welcomed for checking product functionality and quality. We will customize a suitable sample for you according to your oil. It's free from MOQ requirements.